Refund Policy

Last updated: 20 September, 2024

At Smart Gravity SRL, we are committed to delivering top-notch web development and digital marketing services that meet your business needs. We understand that sometimes things may not go as planned, and we want to ensure that you feel confident and secure when partnering with us. Please read our refund policy carefully to understand the circumstances under which we offer refunds.

 

1. General Refund Conditions

 

Service Dissatisfaction

 

If you are not satisfied with the quality of our services, please contact us within 7 days of the service completion. We will work with you to understand the issue and, if deemed appropriate, will offer a partial or full refund depending on the situation.

 

Cancellation of Services

 

Before Service Commencement: If you cancel a service before it has commenced, you are entitled to a full refund of any payment made, minus any non-refundable administrative fees.

After Service Commencement: If you decide to cancel a service after it has commenced, a refund may be provided for the portion of work not completed, minus any expenses incurred and non-refundable fees.

 

2. Non-Refundable Services

 

Certain services and fees are non-refundable, including but not limited to:

 

Initial Consultation Fees: Any fees paid for initial consultations or assessments are non-refundable.

 

Completed Services: Once a service is fully delivered and the final deliverables have been approved, refunds will not be issued.

 

Third-Party Costs: Any costs incurred from third-party services (such as advertising spend, domain purchases, or software subscriptions) are non-refundable.

 

3. Refund Process

 

Refund Request: To request a refund, please contact our support team at contact@smartgravity-srl.com with your order details, including the service purchased, the reason for the refund request, and any relevant information that can help us process your request.

 

Review Process: Our team will review your request within 5 business days and will notify you of the outcome.

 

During this review process, we may ask for additional information or clarification to better understand your situation.

 

Refund Issuance: If approved, refunds will be processed within 10 business days. The refund will be issued to the original payment method used during the purchase.

 

4. Modifications to the Refund Policy

 

Smart Gravity SRL reserves the right to modify this refund policy at any time. Any changes will be communicated to clients via email or through an update on our website. Continued use of our services after such changes indicates your acceptance of the new terms.

 

5. Contact Information

 

If you have any questions or concerns about our refund policy, please do not hesitate to reach out to us:

 

Email: contact@smartgravity-srl.com

Website: https://www.smartgravity-srl.com

Address: Municipiul Piatra Neamț, Bulevardul Republicii, Nr.4, 1/2 DIN CAMERA 2, Etaj 1, Judet Neamț, 46402588

Phone: +(40) 759 675 312